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YOUR OWN WORDS
ABOUT LOULANS
Loulans is a modern fashion brand inspired by timeless style, everyday comfort, and effortless elegance. We create stylish, versatile pieces designed to make you feel confident in every moment.
For us, fashion is about individuality, confidence, and finding pieces that truly feel like you. We believe in quality, simplicity, and making everyday style effortless.
Thank you for being part of our journey.
With love,
The Loulans Team
faqs
Loulans is a modern fashion brand built around elegance, quality and carefully considered detail. We build our collections step by step, listen to our customers, and grow a brand founded on simplicity and style.
Read more about us here -> About us Have a question or want to get in touch? Write to us -> support@loulans.com
Parcels are usually delivered within 3-7 working days (Monday to Friday) from dispatch. The total delivery time from placing your order is normally 4-9 working days. Once your parcel is sent, you will receive a tracking link.
Shipping policy.
You can return items within 60 days of receiving your order, provided they have not been worn or washed and are in their original, undamaged condition. Items must be returned to our warehouse. Return shipping costs are paid by the customer. To start a return, contact us at support@loulans.com.
At the moment we only deliver within Australia, so that we can offer the best possible local service. We will let you know as soon as we expand our delivery area.
Yes! We offer free standard delivery on every order, with no minimum spend. Straight to your door, at our expense.
Once we have received your return and approved it, your money will be refunded within 7 working days. Depending on your bank, it may take a few extra days before the amount appears in your account.
Yes. The privacy and security of our customers is a top priority for Loulans. We use secure payment technology and we do not store any details of your transactions.
We accept Visa, Mastercard, American Express and Maestro cards, as well as Apple Pay, Google Pay and BLIK. All transactions are encrypted and processed securely.
If you still need help, you can reach us at support@loulans.com,
Secure Payment
Your payment information is processed securely
Shipping
Free standard shipping to Australia