Refund policy

At Loulans, we want you to feel confident about every item you order. If something is not quite right, we aim to make the return process simple, fair, and easy to understand.

Return Eligibility

You may request a return within 60 days of receiving your order.
Items must remain unused, unworn, and in their original condition.
All original packaging, tags, and accessories must be included with the return.
Items that do not meet these requirements cannot be accepted for return.

Withdrawal Purchase

For questions about withdrawing or cancelling a purchase, please get in touch with us through our contact page.

How to Start a Return

To request a return, please contact us at support@loulans.com.
Provide your order number along with a brief explanation of why you would like to return the item.
Our support team will then provide you with the next steps.

Return Shipping

Customers are responsible for the cost of return shipping.
We strongly recommend choosing a shipping service that provides tracking.
Loulans cannot be held responsible for items that are lost while being returned.

Exchanges

If you prefer to exchange your item for another size or style, you can request an exchange.
Please email support@loulans.com before returning the item so our team can assist you with the process.

Refund Processing

After your return has been received and inspected, we will process your refund within 7 business days.
The refund will be sent back to the original payment method used for your purchase.
Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

No Restocking Fees

There are no restocking fees for returned items. Once your return has been approved, you will receive a refund for the price of the returned item.

Need Help

If you have any questions regarding a return, refund, or exchange, our support team is happy to assist you.
You can reach us anytime at support@loulans.com.