At Loulans we want online shopping to be easy, safe and free of hassle. That is why we keep the payment process simple and flexible, so you can focus on finding the pieces that suit you best. We offer several trusted and widely used payment methods, including:

Payment methods

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Maestro
• Apple Pay
• Blik
• Google Pay
• Shop Pay

All payments are processed securely and encrypted. The methods available to you may vary depending on your device and location.

Currency

All payments are always processed in Australian dollars (AUD). Whichever payment method or location you choose, every order at Loulans is charged in AUD.

Security

All payments are protected by SSL encryption. Payment details are not stored on our servers and are handled only by secure, trusted payment providers through Shopify Payments.

When payment is taken

The full order amount is charged when you place your order. In some cases your bank may place a temporary hold on the funds before the payment is finally approved.

Checks and security

To keep shopping safe, we monitor all orders. If our system detects unusual activity, we may ask you to confirm some details before your order is dispatched.

Payment problems

If you run into trouble while paying, contact us at support@loulans.com. We are glad to help.

Our details

Store name: Loulans

Address: 86 Ziegler Parade, Allansford VIC 3277, Australia
Email: support@loulans.com
Contact form: Click here

Customer service hours:
Monday - Friday: 9.00 - 18.00
Saturday and Sunday: 10.00 - 16.00

Response time: up to 24 hours