Privacy policy

At Loulans, we consider privacy an important part of the service we provide. This Privacy Policy explains how we collect, use, and protect your personal information when you browse loulans.com, place an order, or contact our support team. By using our website, you agree to the practices outlined in this policy. If you do not agree with these terms, please discontinue use of our services.

Who We Are

Company name: Loulans
Address: 86 Ziegler Parade, Allansford VIC 3277, Australia
Email: support@loulans.com

Data We Collect

When you visit or interact with our website, we may collect the following information:

  • Technical information such as your IP address, browser type, device information, and time zone
  • Personal information provided during checkout, including your name, email address, phone number, shipping address, and payment information
  • Information you provide when contacting us, including customer service messages, questions, or other inquiries

How We Use Your Data

We use your information to:

  • Process, fulfil, and deliver your orders
  • Communicate with you and provide customer support
  • Protect the security of our website and help prevent fraudulent activity
  • Improve and personalise your shopping experience
  • Send you updates or promotional communications only when you have chosen to receive them

Sharing Your Data

We only share your information with trusted third parties that assist us in operating our store, including:

  • Payment service providers
  • Shipping and courier partners
  • Technical and marketing platforms such as Shopify

Your personal information is never sold or rented to third parties.

Cookies

Our website uses cookies to:

  • Remember your preferences
  • Improve website functionality and performance
  • Show content that may be relevant to your interests

You can change your browser settings to block or restrict cookies. Please be aware that doing so may affect the functionality of certain parts of our website.

Your Rights

You have control over your personal information and may have the right to:

  • Request access to the personal information we hold about you
  • Request corrections or deletion of your information
  • Request restrictions on how your information is processed
  • Receive a copy of your information in a portable format
  • Withdraw your consent at any time, including unsubscribing from newsletters

To exercise any of these rights, please contact us at support@loulans.com.

Children’s Privacy

Loulans is intended for adult customers. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that such information has been collected, we will take steps to remove it promptly.

International Data Transfers

If you are located in Australia, please be aware that your personal information may be processed or stored outside Australia, including in countries such as the United States. This may occur through trusted partners such as payment processors, technology providers, or shipping companies. We take appropriate measures to help ensure your information is handled securely and in accordance with applicable data protection standards.

Data Security and Retention

We apply appropriate security measures to help protect your personal information. Your information is retained only for as long as necessary to:

  • Provide our services
  • Comply with applicable legal requirements
  • Resolve disputes or enforce agreements

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on the Loulans website, and we encourage you to review it periodically.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Company name: Loulans
Address: 86 Ziegler Parade, Allansford VIC 3277, Australia
Email: support@loulans.com

Thank you for choosing Loulans. We are committed to protecting your personal information while providing a smooth and trustworthy shopping experience.