Terms of service

Loulans is the brand name of Loulans. These Terms of Service govern access to and use of the website loulans.com, operated by Loulans. These Terms also apply to all products and services made available through the Website.

By accessing the Website or purchasing from us, you agree to be bound by these Terms. If you do not accept them, please discontinue use of the Website.

Company name: Loulans
Address: 86 Ziegler Parade, Allansford VIC 3277, Australia
Email: support@loulans.com

You may browse the Website without creating an account. To place an order or access certain features, you may be required to register and agree to these Terms.

Loulans offers fashion products through the Website. These Terms outline the rights and responsibilities between Loulans and its customers.

This Website is operated by Loulans. References to “we,” “us,” or “our” mean Loulans.

Any new tools, features, or services added to the Website in the future will also be governed by these Terms. We may update these Terms from time to time, with changes becoming effective once they are published on this page.

Our online store is powered by Shopify Inc., which provides the technical framework for our e-commerce services.

SECTION 1 – ONLINE STORE CONDITIONS

By using this Website, you confirm that you are legally permitted to enter into binding agreements under the laws applicable to you, or that you have consent from a parent or legal guardian where required.

You agree not to use the Website for unlawful purposes or in violation of applicable laws, including intellectual property regulations.

The transmission of malware, viruses, or any other harmful code is strictly prohibited.

Any breach of these conditions may result in immediate suspension or termination of access.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service or restrict access to anyone, at any time, where permitted by applicable law.

You acknowledge that non-payment information may be transferred across networks and adapted to meet technical requirements. Payment information is encrypted during transmission.

You may not copy, sell, resell, reproduce, or exploit any part of the Website, its services, or contact information without written authorisation from Loulans.

Section titles are provided for convenience and clarity only and do not affect the interpretation of these Terms.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS

Information available on the Website is provided for general reference purposes. While we aim to keep information accurate, we do not guarantee that all content will always be complete, current, or error-free.

Certain materials may become outdated and remain available for informational purposes. We may update content when appropriate but are not obligated to do so unless required by applicable law. You are responsible for reviewing the Website periodically.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

Product prices may change without prior notice.

We reserve the right to modify or discontinue products, services, or Website features at any time, subject to applicable consumer laws.

Loulans is not responsible for price changes, suspensions, or discontinued offerings to the extent permitted by applicable law.

SECTION 5 – PRODUCT INFORMATION

Certain products may be available exclusively online and are subject to availability. Returns and exchanges are governed by our Return & Refund Policy.

We make every reasonable effort to display product details accurately. However, colours and appearance may vary depending on your device or screen settings.

We may limit sales by region or customer group and update product descriptions when necessary. Offers are void where prohibited by law.

We do not guarantee that every product will meet individual expectations, without limiting any rights you may have under applicable consumer law.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION

We reserve the right to refuse or cancel orders where appropriate, including applying limits per household or order. Where an order is affected, customers will be notified using the contact details provided.

You agree to provide accurate, current, and complete account and billing information.

For return-related matters, please refer to our Return & Refund Policy.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

We may provide access to third-party tools or services that we do not directly control or manage.

These tools may be provided on an “as is” and “as available” basis. Your use of third-party tools is also subject to the applicable provider's terms and conditions.

Please review the relevant third-party terms before using these services.

Any new tools or services introduced through the Website may also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT

The Website may contain links, content, products, or services provided by third parties.

We are not responsible for third-party materials or websites to the extent permitted by applicable law.

We recommend reviewing the policies and terms of third-party providers before engaging with their services.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK

Content you voluntarily submit to us, including reviews, comments, or suggestions, may be used by Loulans in accordance with applicable law.

We are not required to respond to every submission.

We reserve the right to remove content that we consider inappropriate, unlawful, offensive, or otherwise unacceptable.

You confirm that content submitted by you does not infringe the rights of third parties and does not contain harmful material. Responsibility for submitted content remains with the person who provided it.

SECTION 10 – PERSONAL INFORMATION

Personal information submitted through the Website is handled in accordance with our Privacy Policy and applicable privacy requirements.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

From time to time, the Website may contain errors or inaccuracies relating to product descriptions, prices, promotions, shipping information, or product availability.

We reserve the right to correct such issues and, where appropriate and legally permitted, cancel affected orders.

We are not required to update information unless required by applicable law.

SECTION 12 – UNACCEPTABLE USES

You may not use the Website to:

(a) violate any applicable law or regulation
(b) promote unlawful activity
(c) breach international, national, state, or local laws
(d) infringe intellectual property rights
(e) harass, abuse, or discriminate against others
(f) distribute false or misleading information
(g) upload viruses, malware, or other harmful software
(h) collect personal information without proper authorisation
(i) engage in spam, phishing, or similar practices
(j) use the Website for unlawful or offensive purposes
(k) interfere with or bypass security features

Violations may result in restricted or terminated access to the Website.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY

We do not guarantee that access to the Website will always be uninterrupted, secure, or completely error-free.

Our products and services are provided subject to all rights and guarantees that cannot legally be excluded.

To the maximum extent permitted by applicable law, Loulans and its affiliates will not be liable for indirect or consequential losses.

Nothing in these Terms is intended to exclude, restrict, or modify rights or remedies that cannot lawfully be excluded under Australian consumer law.

SECTION 14 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Loulans against claims arising directly from your breach of these Terms or violation of applicable laws.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

SECTION 16 – TERMINATION

Any obligations incurred before termination remain effective where applicable.

You may stop using the Website at any time. We may suspend or terminate access where these Terms have been violated, subject to applicable law.

SECTION 17 – COMPLETE AGREEMENT

These Terms constitute the agreement governing your use of the Website and replace previous agreements concerning the same subject matter.

Our failure to enforce a particular provision does not constitute a waiver of our rights.

SECTION 18 – GOVERNING LAW

These Terms are governed by the applicable laws of Australia, including applicable Australian consumer protection laws.

SECTION 19 – CHANGES TO TERMS OF SERVICE

The latest version of these Terms will always be available on this page.

We may update these Terms from time to time. Continued use of the Website after changes are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

SECTION 20 – RETURNS AND REFUNDS

At Loulans, we want you to feel confident about every item you order. If something is not quite right, we aim to make the return process simple, fair, and easy to understand.

Return Eligibility

You may request a return within 60 days of receiving your order.

Items must remain unused, unworn, and in their original condition.

All original packaging, tags, and accessories must be included with the return.

Items that do not meet these requirements cannot be accepted for return, subject to any rights you may have under applicable consumer law.

How to Start a Return

To request a return, please contact us at support@loulans.com.

Provide your order number along with a brief explanation of why you would like to return the item.

Our support team will then provide you with the next steps.

Return Shipping

Customers are responsible for the cost of return shipping, except where otherwise required by applicable law.

We strongly recommend choosing a shipping service that provides tracking.

Loulans cannot be held responsible for items that are lost while being returned, to the extent permitted by applicable law.

Exchanges

If you would like to exchange an item for another size or style, exchanges are available upon request.

Please contact support@loulans.com before returning your item so our team can assist you with the process.

Refund Processing

After your return has been received and inspected, we will process your refund within 7 business days.

Refunds are issued to the original payment method used for the purchase.

Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

No Restocking Fees

We do not charge restocking fees for returned items. Once your return has been approved, you will receive a refund for the price of the returned item.

Need Help

If you have any questions about a return, refund, or exchange, our support team is happy to assist you.

You can contact us anytime at support@loulans.com.

SECTION 21 – CONTACT INFORMATION

For questions or support, please contact us:

Company name: Loulans
Address: 86 Ziegler Parade, Allansford VIC 3277, Australia
Email: support@loulans.com

We appreciate your trust in Loulans and look forward to being part of your everyday style journey.