Shipping policy

At Loulans, we want ordering fashion to feel simple and straightforward from the moment you complete your purchase until your parcel arrives. Our shipping process is designed to be clear, reliable, and easy to follow, so you always know what to expect.

We deliver exclusively within Australia. All delivery costs within Australia are covered by us, meaning the price you see for your fashion items is the price you pay. Every order is carefully prepared and packed before being dispatched.

Order Processing

• Orders are processed within 1–2 business days.
• Orders placed after the daily cut-off will be processed on the next business day.
• Our daily cut-off time is 5:00 PM Sydney time, Monday through Saturday.

Delivery Timeframes

• Standard delivery generally takes 3–7 business days after your order has been shipped.
• In most cases, your order will arrive within 4–9 business days from the date of purchase.

Shipping Area

• We currently deliver exclusively to addresses within Australia.
• Orders cannot be delivered outside Australia at this time.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking details. This allows you to follow the progress of your parcel from dispatch until it reaches your door.

Delivery Delays

While we always aim to meet the stated delivery timeframes, occasional delays may occur due to high order volumes, unexpected logistical circumstances, or weather-related issues. If your delivery is affected by a delay, we will keep you informed with relevant updates.

Need Assistance?

If you have any questions about shipping or need help with your order, our support team is always happy to assist.

You can contact us anytime at support@loulans.com.

We appreciate your trust in Loulans and look forward to delivering styles you’ll love, directly to your doorstep.